How to Eliminate Office Politics & Drama
37 Minute Course - Broken Down Into Two Modules
Most organizations deal with this frustrating issue and most leaders have no idea what steps are needed to eradicate it from their environment. Office politics and drama are one of the top de-motivators of employees and it leaves them feeling emotionally unsafe, so it is critical to deal with it head-on. Learn who starts it, why they start it and how you eliminate it from your workplace. Create a non-negotiable work environment that does not tolerate it and the real penalties for doing it. The people who create the drama will not want to work in your culture and will leave on their own. If you are tired of dealing with the drama, then this session is for you! Certificates of Completion provided to all students who complete the course.
Here is What Clients Are Saying
“Brad tailored his series of presentations to our group so that they would meet specific current needs within our organization. His style and follow up guided us through the entire process we needed to follow in order to make lasting changes. The information was extremely helpful not only for our organization, but also for use in our everyday lives.”
Dan Schmitt, Director of Donor Resources, Cascade Regional Blood Services
"FORUM Credit Union benefited greatly from the kick-off seminars Brad Worthley provided for all credit union employees. Brad touched on many different aspects of creating a sales and service culture at the credit union, including the importance of taking our member service to the next level. Most importantly, all employees thoroughly enjoyed themselves throughout the seminars, while at the same time, gaining a better understanding of the importance of providing world-class member service in today's competitive financial environment."
Bronson Troyer, Former Lending Operations Manager, Forum Credit Union
"You earn trust by the way you meet, greet and serve the customer. Brad Worthley's seminars are all about how to establish, maintain and grow customer relationships. If you're looking to energize your service efforts and improve customer retention, then I recommend you look at Brad Worthley."
Steve House, Former Customer Quality Service Manager, Compass Bank
“What a great pleasure it was to have Brad Worthley provide training for our Customer Service Representatives! I received nothing but positive feedback from them regarding his “Exceeding Customer Expectations” session. It wasn’t just the session topics, but Brad’s dynamic ability to connect through his inspirational stories that sets him apart from previous training sessions they’ve attended. The employees also enjoyed the opportunity to bring up ‘real-life’ challenges they experience as well as apply new techniques designed to enhance each customer’s interaction. This is what we do each and every day so it was great to have someone as passionate about customer service as Brad providing a fresh perspective to our team. Thank you for an exceptional visit!”
Mike McClean - Quality Service Manager, Clark Public Utilities
Highlights of the Course Curriculum (37 Minutes)
Module 1 (18 Minutes): Symptom or problem, eliminate the top demotivators, increase the top motivators, what causes office politics and drama, creating a culture of intolerance, getting employee involved in the change and why some people are more prone to drama than others.
Module 2 (19 Minutes): The leaders role in eliminating it, when someone has a story, gaining people's perspective, emotion free conversations, speaking respectfully in conflict and creating an atmosphere of healing.
