Highlights of the Program Curriculum (590 Minutes)
Simple Steps to an Extraordinary Career & Life (176 Minutes)
Module 1 (42 Minutes): What gives you and drains you of energy, What you want and don't want in relationships, disempowering thoughts, the Reticular Activating System which impacts your listening and learning.
Module 2 (21 Minutes): 12 areas of life to keep in balance, your dreams and desires, the three levels of desire and what is "most" important, plus the two motivators,
Module 3 (26 Minutes): Defining the emotional motivators, understanding fear, how to manage fear, self-worth, our primal fears and the paralysis of victimization.
Module 4 (14 Minutes): Your inner saboteur or "Gremlin," identifying the Gremlin's voice and learning to manage the Gremlin, so it does not continue to manage you.
Module 5 (23 Minutes): Taking control of the Gremlin, Rewriting your internal script, energy givers & vampires, defining the perfect friend and defining non-negotiables.
Module 6 (15 Minutes): Setting S.M.A.R.T. goals, goals require clarity, getting off of cruise control and creating a specific plan of action for achieving your desires.
Module 7 (19 Minutes): Disempowering language, two psychological motivators, life is all about choices, and identifying "symptoms" vs. "problems."
Module 8 (16 Minutes): Does your past influence your future, we take ourselves wherever we go, your values and rebranding yourself on the inside and out.
Turning Manager into Leaders (175 Minutes)
Module 1 (16 Minutes): The "Profit Chain," definition of employee engagement, employee engagement results and top engagement opportunities.
Module 2 (31 Minutes): What employees respect about leaders, aligning your workforce, identifying and eliminating customer and employee pain points.
Module 3 (27 Minutes): Managing your time, priorities, productivity, relationships, meetings and emotions.
Module 4 (23 Minutes): Self-assessing the 22 characteristics of a great leader, all eyes on the leader and the differences between "managers" and "leaders."
Module 5 (20 Minutes): Reactive vs. proactive leadership, building independence & not dependence, plus rethinking your role as a leader.
Module 6 (14 Minutes): Powerful decision making, clearly defined boundaries, what leadership behaviors build trust, what leadership behaviors erode trust, plus if you want to increase productivity, you must increase accountability.
Module 7 (18 Minutes): Proper delegating, if you don't delegate, what message are you sending your employees, being clear about what you can and cannot delegate, plus accepting a certain amount of failure.
Module 8 (26 Minutes): Motivating employees, transforming employees, top four motivators, top four de-motivators, employee basic needs, guidelines for motivation, mentoring, weekly praise list, plus weekly thank you notes.
How to Coach Your Employees, Peers & Supervisor (107 Minutes)
Module 1 (21 Minutes): Coaching vs. training, what coaching is, what is coaching is not, defining the coaching process, coaching vs. counseling and 22 roles of a coach.
Module 2 (15 Minutes): Coaches helping people set SMART goals, Keeping people focused on their goals, the six most common pitfalls for the person being coached, when coaching will not work, level 3 listening and if failure should occur
Module 3 (9 Minutes): Coaching up, observed behaviors, offering resources, coaching up dialogue, open and honest communication, they may be wired that way and how praise breeds change.
Module 4 (9 Minutes): Silence is golden, the truth, confidentiality and staying alert to the Gremlin's voice.
Module 5 (12 Minutes): Story telling, the curiosity muscle, permission to offer input, trapped perspective, powerful questions and accountability.
Module 6 (10 Minutes): The intake session and session planning.
Module 7 (13 Minutes): Five roles of a coach: pathfinder, clarifier, facilitator, reflector and gold miner.
Module 8 (18 Minutes): Intention questions, inquiry questions, trigger questions, metaphors and coaching questions based on values.
Conversational Charisma: Mastering Communication & Relationships (132 Minutes)
Module 1 (15 Minutes): 5 conditions to being a great communicator, three primary learning styles and embracing the differences between left and right brain people.
Module 2 (16 Minutes): The communication filtering process, voice inflection and timing, active listening, using listening statements, body language and retention.
Module 3 (23 Minutes): The misperceptions of introversion, managing extroversion, image conscious communication, straightforward communicators, collaborative communication style and conversational leadership style.
Module 4 (12 Minutes): Options for responding, being responsive, offering your undivided attention, eliminating distractions and avoiding making others wrong.
Module 5 (24 Minutes): Dealing with an employee who is unwilling to change, dealing with a superior who is unwilling to change, 10 ways to give constructive feedback, reducing miscommunication and silence is not always golden.
Module 6 (20 Minutes): Are you drinking the poison, letting go, creating an atmosphere of healing, eliminating office politics and drama.
Module 7 (14 Minutes): Five primary conversational styles: demanding, angry, passive, social and analytical.
Module 8 (8 Minutes): Five primary causes of upsets: unfulfilled expectations that you create, that they create, undelivered communication, abandoned intentions and issues from the past.